Shipping Policy

Shipping Policy TadiZo dispatches from our Harare depot and delivers across Zimbabwe. 1. Processing time Orders are picked and packed within 1-2 working days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next working day. 2. Harare depot collection Collection from our Harare depot is free. You will receive a notification when your parcel is ready, along with the collection reference. Bring your order number and a form of ID. Parcels are held for 14 days. 3. Delivery in Harare Door-to-door delivery within Harare typically arrives 1-3 working days after dispatch. 4. Delivery outside Harare Bulawayo, Gweru, Mutare, Masvingo and other centres are served through our courier partners, typically 3-7 working days after dispatch. Outlying and rural areas may take longer, and delivery may be to the nearest courier branch. 5. Shipping costs Shipping is calculated at checkout based on your destination and the size of your order. Free-delivery promotions are shown on the product and cart pages when they apply. 6. Tracking Once your parcel leaves the depot we send a tracking reference. You can also follow progress on our Track Order page using your order number and email address. 7. Delays Weather, road conditions, courier backlogs and customs clearance on imported items can add time. We will keep you informed if your order is delayed. 8. Incorrect addresses Please double-check your delivery address. Re-delivery to a corrected address may attract an additional fee. 9. Damaged or missing parcels Inspect your parcel on receipt. Report any damage or shortage within 48 hours to support@tadizo.com with photos so we can resolve it quickly.