Returns & Refunds

Returns & Refunds We want you to be happy with every TadiZo order. If something is not right, here is how we fix it. 1. Return window You may request a return within 14 days of receiving your order. 2. Condition Items must be unused, in their original packaging, with tags and accessories included. For hygiene reasons, earrings, underwear, swimwear, cosmetics and personal care items cannot be returned once opened, unless faulty. 3. How to start a return Email support@tadizo.com or use the support page with your order number, the item concerned, and photos where relevant. We will confirm the return and give you a return reference. 4. Sending the item back Returns are dropped at our Harare depot or sent through a courier we nominate. If the item is faulty, incorrect or damaged, TadiZo covers the return cost. If you simply changed your mind, the return cost is yours. 5. Faulty or incorrect items Report faults or wrong items within 7 days of delivery. We will replace the item, or refund it in full including delivery, at your choice. 6. Refunds Once we receive and inspect the item, refunds are approved within 3 working days and paid back to the original payment method. Your bank may take a few extra days to reflect the funds. Store credit is available if you prefer an instant option. 7. Exchanges Size or colour exchanges are subject to stock. If your preferred option is unavailable we will refund you instead. 8. Cancellations Orders can be cancelled at no cost before dispatch. Once a parcel has left the depot, the return process above applies. 9. Contact support@tadizo.com