Privacy Policy

Privacy Policy Last updated: August 2026 TadiZo is an online retailer based in Harare, Zimbabwe. This policy explains what personal information we collect, why we collect it, and the choices you have. 1. Information we collect - Details you give us: name, email address, phone number, delivery address, order and review content, and messages you send our support team. - Payment information: handled by our payment partner. We receive only a confirmation and a reference, never your full card number. - Automatic information: device type, browser, pages viewed, items viewed or added to cart, and approximate location derived from your IP address. 2. Why we use it - To process, deliver and support your orders. - To notify you about order status, depot collection and delivery. - To improve our catalogue, search results and recommendations. - To detect and prevent fraud and abuse. - To send marketing messages where you have opted in. You may unsubscribe at any time. 3. Legal basis We process your information to perform our contract with you, to meet legal obligations, with your consent for marketing, and for our legitimate interest in running and securing the store. 4. Sharing We share information only with service providers who help us operate: payment processing, hosting and database services, delivery and courier partners, and email or messaging providers. They may use your data only on our instructions. We do not sell your personal information. 5. Retention Order records are kept for as long as needed for accounting and legal purposes. Account and marketing data is kept until you ask us to delete it. 6. Your rights You may request a copy of your data, correct it, ask us to delete it, or object to marketing. Email privacy@tadizo.com and we will respond within a reasonable period. 7. Security We use encrypted connections, restricted staff access and audited database rules. No system is perfectly secure, so please use a strong, unique password. 8. Children Our store is not intended for children under 16. 9. Changes We will update the date above whenever this policy changes and, for significant changes, notify you by email or on-site notice. 10. Contact privacy@tadizo.com