Frequently Asked Questions

Frequently Asked Questions Orders Q: How do I place an order? A: Add items to your cart, open the cart, then continue to checkout. Enter your delivery or collection details, pay securely, and you will receive a confirmation email with your order number. Q: Can I change or cancel my order? A: Yes, before it is dispatched. Email support@tadizo.com with your order number as soon as possible. Q: Do I need an account? A: You can check out as a guest, but an account lets you track orders, save addresses and keep a wishlist. Payment Q: Which payment methods do you accept? A: Payments are processed securely through our payment partner, which supports major cards and instant transfers. Q: Is my payment information safe? A: Yes. Payments happen on our provider's secure page and TadiZo never sees or stores your full card details. Delivery and collection Q: Where do you deliver? A: Across Zimbabwe. Harare is served with door-to-door delivery, and other centres through our courier partners. Q: Can I collect my order? A: Yes, free collection from our Harare depot. We notify you when your parcel is ready. Q: How long does delivery take? A: Typically 1-3 working days in Harare and 3-7 working days elsewhere after dispatch. Q: How do I track my order? A: Use the Track Order page with your order number and the email address used at checkout. Products Q: Are the products genuine? A: Yes. We source from vetted suppliers and inspect stock at our Harare depot before dispatch. Q: The size chart is confusing, what should I order? A: Many imported items run a size small. Check the size guidance on the product page and the customer reviews, or ask us and we will advise. Q: Why do prices change? A: Prices move with supplier costs, exchange rates and promotions. The price shown at checkout is the price you pay. Returns Q: What is your returns window? A: 14 days from delivery. See the Returns & Refunds page for the full process. Q: How long do refunds take? A: Approved within 3 working days of us receiving the item, then a few days for your bank to reflect it. Support Q: How do I reach you? A: support@tadizo.com, or through the support page. We reply on working days, usually within 24 hours.